Dr Benjamin Dehe, Ph.D, is an Associate Professor in Supply chain & Operations Management at Auckland University of Technology with industrial experience in manufacturing and the built environment and he has specialised in operations excellence. Six-Sigma Black-Belt certified and passionate about continuous improvement, since 2005, he has been applying, researching and teaching Operations and Supply Chain Management theories and practices. His work has been published in international journals such as: International Journal of Operations and Production Management, Expert Systems with Applications, Production Planning and Control, and International Journal of Quality & Reliability Management.